Twinby Support

Twinby Support

The support bot of the Twinby dating app. It helps with app problems through ready answers to common questions, and you can call an operator if the answer doesn't help.

Features

• 🌐 Two languages — talk to support in Russian or English.
• 📋 Topic menu — verification, Premium subscription, blocked account, refunds, lost matches or chats, photo uploads and more.
• 💡 Ready answers — quick tips such as where to find filters or how to retake tests.
• 🚩 Reports — a topic for reporting a user.
• 👤 Operator — call a support operator when the ready answer is not enough.

How to use

1. Start the bot and choose your language.
2. Try updating or reinstalling the app first; if that doesn't help, say so.
3. Pick the topic of your question.
4. Read the answer, go back to the menu or call an operator.